In this Data Privacy Notice (“Privacy Notice”) we explain how we collect and use your personal information that we obtain when you use our services, visit or use our websites or mobile applications or otherwise interact with us in the European Economic Area (“EEA”), how we share your information and the steps we take to protect your information.
This Privacy Notice applies to Worthing FX Services Ltd ( “we”, “our” or “us”).
We are committed to the privacy and security of your Personal Data (as defined in section 2 below). This Privacy Notice describes how we collect and use Personal Data, in accordance with applicable law and our standards of ethical conduct.
Worthing FX Services Ltd, located at 35 Chapel Road, Worthing, West Sussex, BN11 1EG will be the “data controller” in relation to any Personal Data provided to us directly in person, or via email, phone, and post. This means that Worthing FX Services Ltd is responsible for deciding how it will hold and use Personal Data about you.
By using or navigating the Website or any product or service offered by us (collectively, the "Services"), you acknowledge that you have read, understand, and agree to be bound by this Privacy Notice. You should not provide us with any of your information if you do not agree with the terms of this Privacy Notice.
We encourage you to review and check the Website regularly for any updates to this Privacy Notice. We will publish the updated version on the Website and by continuing to deal with us, you accept this Privacy Notice as it applies from time to time.
“Personal Data” means any information that enables us to identify you or the beneficiary of your transaction with us, directly or indirectly, such as name, email, address, telephone number, any form of identification number or one or more factors specific to you or your beneficiary’s physical, physiological, mental, economic, cultural or social identity.
We are committed to complying with applicable data protection laws and will ensure that Personal Data is:
Personal Data You Give Us. We may collect Personal Data when you give it to us, including when you indicate that you would like to receive any of our Services, when you register with us, when you complete forms online, when you speak with us over the telephone, when you speak with us in person, when you write to us, and when you visit the Website and, in certain circumstances as set out in this Privacy Notice, when you have provided your information to a related company operating under the Worthing FX brand or www.worthingfx.co.uk. We will also collect details of transactions you carry out through the Website and of the fulfilment of such transactions.
The types of Personal Data we collect will depend on the products or services you have requested from us. Any Personal Data collected is necessary for us to perform a contract and without such data we may not provide the desired Services.
We may collect and process the following Personal Data:
Cookies and similar technologies. When you use our Website or mobile apps we collect information via cookies and similar technologies, including the IP address of visitors, behavioral information, browser type and version, time zone setting, screen resolution settings, browser plug-in types and versions, operating system and platform. We may use this data for the following purposes:
Due to their core role of enhancing or enabling usability or site processes, disabling cookies may prevent you from using certain parts of our Website. It will also mean that some features on our Website will not function if you do not allow cookies.
We use Personal Data and other data you provide to us only for the following purposes permitted by applicable laws:
In some circumstances we may anonymise your Personal Data so that it can no longer be associated with you, in which case we may use such data without further notice to you.
Personal Data is used for different purposes and is subject to different standards and regulations. In general, Personal Data is retained for as long as necessary to provide you with the Services you request, to comply with applicable legal, accounting or reporting requirements, and to ensure that you have a reasonable opportunity to access the Personal Data.
To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example:
Yes. If you send us correspondence, including e-mails and faxes, we may retain such data along with any records of your account. We may also retain customer service correspondence and other correspondence involving you, us, our partners, and our suppliers. We will retain these records in line with our Retention Policy.
We are committed to maintaining the security of your Personal Data and have measures in place to protect against the loss, misuse, and alteration of the data under our control.
We employ modern and secure techniques to protect our systems from intrusion by unauthorized individuals, and we regularly upgrade our security as better methods become available.
Our datacentres and those of our partners utilise state-of-the-art physical security measures to prevent unauthorized access to the facility. In addition, all Personal Data is stored in a secure location behind firewalls and other sophisticated security systems with limited (need-to-know) administrative access.
All Worthing FX employees who have access to, or are associated with, the processing of Personal Data are contractually obligated to respect the confidentiality of your data and abide by the privacy standards we have established.
Please be aware that no security measures are perfect or impenetrable. Therefore, although we use industry standard practices to protect your privacy, we cannot (and do not) guarantee the absolute security of Personal Data.
No. Our Website may contain links to other Internet websites. By clicking on a third-party advertising banner or certain other links, you will be redirected to such third-party websites.
We are not responsible for the privacy policies of other websites or services. You should make sure that you read and understand any applicable third-party privacy policies, and you should direct any questions or concerns to the relevant third-party administrators or webmasters prior to providing any Personal Data.
With your consent, Worthing FX may sometimes contact you (by email, SMS text, letter or phone) in order to provide targeted marketing about our Services. Such marketing communications will only be sent to you if you gave your consent (when you registered for our Services or at another point) and you have not withdrawn such consent or if there is another legitimate basis to send such communications to you.
All marketing e-mails you receive from us will include specific instructions on how to unsubscribe and you may unsubscribe at any time.
Additionally, you can unsubscribe from marketing by contacting us by a method described in Section 13 of this Privacy Notice.
You should note that we are opposed to third-party spam mail activities and do not participate in such mailings, nor do we release or authorize the use of customer data to third parties for such purposes.
Subject to verification of your identity, you may request access to and have the opportunity to update and amend your Personal Data. You may also exercise any other rights you enjoy under applicable data protection laws. Please use the contact details in Section 13 of this Privacy Notice.
“Data Subjects” have the right to:
Also, where you believe that Worthing FX has not complied with its obligations under this Privacy Notice or the applicable law, you have the right to make a complaint to a relevant Data Protection Authority or through the courts. Although not required, we would encourage you to let us know about any complaint you might have, and we will respond in line with our Complaints Procedure (see Section 12 of this Privacy Notice).
Where you believe that we have not complied with our obligations under this Privacy Notice, or the applicable law, you have the right to make a complaint to a Data Protection Authority or through the courts.
Although not required, we would encourage you to let us know about any privacy related complaint you might have, and we will respond in line with our complaints procedure – our contact details are set out below.
Privacy-related complaints or concerns can be lodged with our privacy team:
Worthing FX employees are required to direct any privacy-related complaints or concerns to our privacy team.
Worthing FX will aim to send an acknowledgement within 10 days of receipt of the complaint/concern.
Worthing FX will conduct an investigation in accordance with relevant laws and will aim to respond substantively within 28 days of receipt of the complaint/concern.
If further time is required to investigate your complaint/concern, Worthing FX will write to you within 28 days of receiving the complaint/concern, informing you of the investigation timeline which will be no longer than an additional two months for the complaint procedure to be concluded.
In the case of a rejection of the complaint, Worthing FX will provide you with a written explanation for the rejection.
If the complaint/concern is considered justified, Worthing FX will take reasonable steps to try to address the complaint/concern to your reasonable satisfaction.
If you are not satisfied with the reply/outcome, or otherwise with the handling of the complaint, you have the right to lodge a claim before a relevant Data Protection Authority or the competent courts.
For all other complaints or concerns about our Services that are unrelated to privacy, please contact our Customer Service department.
We aim to provide the highest level of customer service possible. If you do experience a problem, we will always seek to resolve this as quickly and efficiently as possible. However, if you are unhappy and would like to make a complaint, please contact us by telephone on 01903202702, e-mail at firstname.lastname@example.org or write toWorthing Fx Services,